To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. You are responsible for the cost to ship it back to us.
To complete your return, we require a receipt and/or proof of purchase.
Once your return is received and inspected, we will send you an email notifying you we have received your returned item. We will also notify you of the status of your refund within 48 hours. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours of approval.
We are happy to replace items if they are defective or damaged. Please send us an email at firstname.lastname@example.org and send your item to Wooly Felted Wonders, 12117 SE Stevens Ct, Happy Valley, OR, 97086, United States. We will be happy to reimburse your shipping costs for the return if it is defective and ship you a replacement product for free.
To return your product, you should mail it to 12117 SE Stevens Ct, Happy Valley, OR, 97086, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please use trackable shipping services or purchase shipping insurance. We can't guarantee receipt of your returned item unless you provide tracking.
Thank you, we appreciate your business!